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Testimonials About Our Returns Process

Excellent customer service, Had a problem with the bat received and a replacement went out that same day. Impatient 16 year old grandson very pleased with the quick response.

Kevin - Granger, IN

My Bat arrived on time but had a nick in the barrel. I called customer service and they apologized and sent me another bat the next day. Just Bats customer service, shipping and professionalism exceeds industry standards among online retailers.

Mike - Alexandria, VA

I have purchased several bats from this website over the years and have always been happy with the quick shipping and good prices. But what has really impressed me was my last order last week. I ordered a new bat for my son and it came in as quick as ever which was good because he had a tournament last weekend. There was a minor imperfection with the bat that I asked customer service about just to be sure it would not cause any issues with performance. Instead of giving me the runaround your customer service department sent a new bat with next day delivery at no charge and it arrived in time for his tournament. I could not be more happy with this experience and I look forward to buying all of his bats from in the future. I will also make sure to recommend this site to everyone I know that has baseball players.

Brandon M. - Baytown, TX

This would be my first share, I am so impressed with just bats customer service. Not only do they have a great selection of bats and great prices and their shipping and return was fast and convenient. I will continue shopping on this site. Thank you Just Bats.

KBattle - Anchorage, AK

I had an issue with a defective Marucci Team bat just over a month after I bought it. JustBats handled the return via a chat window and sent me a return label. I sent the bat back after work on Monday and by Wednesday I had the replacement waiting for me when I got home! I couldn't be happier with this company, their quality of service, and their speed and efficiency! Will only buy bats from JustBats from now on. Thanks!

Jarod C. - Waterloo, IL

The best customer service experience. Bought a DeMarini The One. Shipping was extremely fast. When I opened the bat, I noticed a small chip on it, called and talked with someone and they sent a new bat out which I received the next day. Awesome. Will never buy a bat from anywhere else.

Hobbs - Bradenton, FL

Great service, good price (no sales tax), free shipping, great return policy

Glenn - Fullerton, CA

Ease of returns and detailed information on website.

Seth - Broomall, PA

Price and free shipping both ways. I purchased many bats from Justbats and will continue because of the excellent service and prices.

Mark - Morris, IL

Prompt hassle exchange. Over all very happy with the products offered at a very reasonable price. Look forward to making additional purchases in the future soon.

Jose - Escondido, CA

The website was easy to use. Great selection so you don't have to settle for something you may not want.

Richard - Windsor, ME

Prompt delivery(less than 24 hours to outside of Omaha), great customer service, and great prices-especially on their clearanced and recently discontinued bats. I have ordered gloves from and have been equally impressed with your service and huge selection. Plus the free return policy makes it a no-brainer.

Randy - Fremont, NE

Service and ease of online use. Unbelievably fast response to orders and the returns are quick,easy and painless.

Randy - West Henrietta, NY

Free shipping and no hassle on warranty matters...

Nichole - San Antonio, TX

Knowledgeable customer service, ease of being able to order three bats to examine and then return ones not chosen with no shipping charge.

Gerri - Ballwin, MO

Easy to deal with, did an exchange and very smooth transaction. I already recommended the site to another parent.

Lori - Oak Forest, IL

The ease and and cooperation from '' in exchanging the wrong bat. I was very pleased how easy it was in exchanging the wrong bat. No hassle at all. Thanks.

John - Poughkeepsie, NY

Great customer service. Fast shipping. Simple return/exchanges.

Bradley - Las Vegas, NV

Large Selection, quick shipping, ease in returning bat when I needed a different one.

Michael - Lebanon, OR

Exceptional service. I can not believe how fast we recieved the bat. I also like the return label although we are pleased with the bat, it is a great idea so if anyone is not sure.

Nancy - Glendale, AZ

I am in process of exchanging the bat for a different size - the exchange appears to be easy - VERY much appreciate the free return!

Kathleen - Oakland, ME

unbelievably quick delivery, allowed me to enjoy my bats in a timely manner. I also appreciate the competitive pricing for the Sam Bat pack that I purchased. The paint job quality is low but the wood quality is outstanding.

Martin - Longview, Tx

Excellent customer service. I had to send back the first bat because it was defective. Was so easy and hassle free. Thank you!!

Barbara - Seaford, NY

The price of the bat was the best I found and I received it in a matter of days. Unfortunately thru a mixup with my daughters Mom, 2 bats were purchased and I needed to return this one. Return process was just as easy as the purchase. I will definitely purchase additional items in the future.

Donald - Allen Park, OR

I ordered 2 of the wrong types of bats that I returned without a problem and received the correct bat when it was not available any other places, online and in stores as well.

Allison - Staten Island, NY


Michele - Albany

Your site was great and the bat wizard really helped me narrow down what bat to buy my son given his size. Your prices were extremely competitive as well and the return label helps if for some reason we would need to return the bat for another size or weight.

Traci - Lewis Center, OH

Outstanding service. I had to return my first purchase (my own error), and that was such a simple process with a replacement arriving 5 days from the time I mailed the original back. Can't get any better than that and all for free.

Donald - Apex, NC

Customer service was terrific. An incorrect size was delivered. When I called JustBats to discuss the problem, the gentlemen immediately overnighted the correct bat to me. In fact, I received the correct bat before the freight company picked up the incorrect size for return. The error became uneventful due to the quick action of customer service.

Marianne - Houston, TX

Had good inventory of BBCOR bats. Shipped item quickly. Even provided return shipping label if needed. I will definately shop again!!

Tony - Blacksburg, VA

I was extremely happy with how quickly the bat arrived. I am also very impressed with the return policy.

Stephanie - White House, TN

I had to do a return/exchange on my orignally purchased bat. The process was completed with ease. Thank you.

David - Eatontown, NJ

I had ordered a bat for my son for Christmas. He was happy to get it. However, we learned just after Christmas that Pony rules will "outlaw" the use of 2 3/4" bats at his level. I returned it for an even exchange. The process couldn't have gone better. i will order from Justbats again and again. Super customer service and great prices. Thank you!

Tim - Suffolk, VA

Knowledgeable salesperson on the phone to assist with proper bat selection. Also, easy return policy is a plus.

Paul - Raleigh, NC

The people that we've dealt with were extremely friendly and helpful. We ordered the wrong bat and they were glad to make the correction before the order was filled.

Channing - Honolulu, HI

I have purchased at least 6 bats from and have had an excellent experience every single time. I have identical twin boys and purchased a TPX and Easton and when it arrived I changed my mind and wanted both of them to have the Easton. I simply returned it in the box it came with. Ahered the return postage and shipped it back free of charge. Three days later I receive the replacement. I have not experienced that level of service from any other retailer. Thank you for everything.

Tony - Rogers, AR

Loved the fact that you had return postage prepaid when I had to return a bat.

Tom - Oswego, IL

Amazing on the time it took to ship Hawaii for free. Ordered on Monday and it got here by Wednesday. Also, I like the return policy. Hopefully, I won't have to use it but I'm glad it's there.

Travis - Mililani, HI

The most important factor in my perfect score was your commitment to customer satisfaction. Although I was happy with my order, it was a pleasant surprise to know that your company was willing to let me return the bat (at your expense) if I wasn't happy with my purchase. You can't ask for a better deal than that. I will definately return when it's time to get another bat.

Brian - Waipahu, HI

Better service & selection than any giant sports shop in my area! Free shipping & return, delivery speed was super fast...and did I say it was FREE?!

Bethany - Chandler

I very much appreciate your no-nonsense free shipping and return. It enabled me to evaluate four different gloves and pick the one I liked best. Your prices seem to be good as well.

Mathew - New York

Ease of website use, quick and free shipping, return/exchange policy

Mary - Mechanicsville, VA

You allowed me to return the bat postage free. It was a very good experience. I like the way you conduct business. You will keep your customers by continuing to do this.

Tim - Tempe, AZ

Absolutely I would puchase bats from Excellent customer service and easy to return bats if some problem exists with the bat.

Thomas - Topeka, KS

Your whole process from the shopping to the shipping is set up set up perfect and is real easy to use.

Jim - Auburn, WA

I liked the fact you included a return label in case we wanted to send it back. In addition the bat arrived quicker than we expected.

Peter - E. Longmeadow, MA

Happy with the ease of the return process as i bought the wrong bat and then quickly purchased the correct one for overnight delivery and everything went smoothly.

Richard - West Lake Village, CA

Only have one word:EXCELLENT!!!

Jim - Maumee, OH

I recommend your site to everyone in our association - we have over 1,200 kids playing baseball.

Glen - Cranberry Township, PA

We have ordered several times and been satisfied each time in all areas.

Sharon - Yadkinville, NC

Excellent. I ordered the wrong size for my daughter and you exchanged it no questions asked and I never had to pay for shipping.

Michael - Cantonment, FL

Will purchase from you guys again!!! Very satisified with the whole transaction

John - Spring Creek, NV

I am returning customer. Have purchased from this site for the past 3 years. No reason to go elsewhere.

Tim - Rancho Palos Verdes, CA

JustBats is the BEST!!!!!! Customer service ROCKS AAAAAAA+++++++++

C. Jay - Greenwood, MS

It was great, I will tell friends about you!

Barbara - Austin, TX

I won't hesitate to shop with JustBats again, and I highly recommend it to anyone looking to find THE right bat.

Marian - Las Vegas, NV

I had a return of a bat that my daughter felt was too heavy. We sent it back with included return sticker, received an e-mail to let us know it was received and that the new bat we requested we requested was shipped out instantly. We received the new bat extremely fast on the return I couldn't believe it. With so many places to buy bats from and the prices being quite similar, this is what will keep me coming back to for anything my daughter needs.

Gary - Chattanooga, TN

Delivery was quicker than I thought. Bats arrived in good shape and the return process seems very simple.

Angela - Wolf Lake, IN

Living in Hawaii, it's far and few between to find an online company that offers free shipping both ways!!! Not only do you have top-quality products but also top-quality service! We have a few sports stores here on island, but you are always the first place I look to shop! Thank you!!!

Hyon - Mililani, HI

This made the 2nd bat I've purchased and both experiences have exceeded my expectations.

James - Florence, AL

I have asked for product knowledge on several different bats and each time I've found someone who really knows what they're talking about - no BS, just good info. Outstanding Customer Service. I shop around on the internet and you guys consistently have good pricing, and I know I'm going to get to best customer service. Keep it up, I'll be coming back!

Jim - West Chester, PA

Answered my questions with a live person!!! Refreshing

Stephen - Watertown, MA

Great job. Thanks not many companies left like JustBats!

David - Hampton, VA is the best way to buy bats.

Jacob - Pleasant Hill, CA

I am a repeat customer and will continue to buy from!

Randy - Post, TX

Very well run company. Need more like yours.

Joseph - Mocksville, NC

Thank you! I am very happy with your company.

Darryl - San Diego, CA

Love, excellent company to trade with and you can quote me on that!!!

Randy - Batesville, MS

I've been buying from you for two years now and look forward to many more.

David - Shawnee Mission, KS

Customer service was awesome! I had to exchange one of the bats so I sent an email to cs. Surprisingly instead of a reply email Just Bats called me! The bat I was returning was picked up the next day and the new bat was left on my front porch! Amazing!! Thank you!

Kim - Canton, GA