Excellent customer service, Had a problem with the bat received and a replacement went out that same day. Impatient 16 year old grandson very pleased with the quick response.
My Bat arrived on time but had a nick in the barrel. I called customer service and they apologized and sent me another bat the next day. Just Bats customer service, shipping and professionalism exceeds industry standards among online retailers.
I have purchased several bats from this website over the years and have always been happy with the quick shipping and good prices. But what has really impressed me was my last order last week. I ordered a new bat for my son and it came in as quick as ever which was good because he had a tournament last weekend. There was a minor imperfection with the bat that I asked customer service about just to be sure it would not cause any issues with performance. Instead of giving me the runaround your customer service department sent a new bat with next day delivery at no charge and it arrived in time for his tournament. I could not be more happy with this experience and I look forward to buying all of his bats from Justbats.com in the future. I will also make sure to recommend this site to everyone I know that has baseball players.
Brandon M.Baytown, TX
This would be my first share, I am so impressed with just bats customer service. Not only do they have a great selection of bats and great prices and their shipping and return was fast and convenient. I will continue shopping on this site. Thank you Just Bats.
I had an issue with a defective Marucci Team bat just over a month after I bought it. JustBats handled the return via a chat window and sent me a return label. I sent the bat back after work on Monday and by Wednesday I had the replacement waiting for me when I got home! I couldn't be happier with this company, their quality of service, and their speed and efficiency! Will only buy bats from JustBats from now on. Thanks!
Jarod C.Waterloo, IL
The best customer service experience. Bought a DeMarini The One. Shipping was extremely fast. When I opened the bat, I noticed a small chip on it, called and talked with someone and they sent a new bat out which I received the next day. Awesome. Will never buy a bat from anywhere else.
Great service, good price (no sales tax), free shipping, great return policy
Ease of returns and detailed information on website.
Price and free shipping both ways. I purchased many bats from Justbats and will continue because of the excellent service and prices.
Prompt service..no hassle exchange. Over all very happy with the products offered at a very reasonable price. Look forward to making additional purchases in the future soon.