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Your complete satisfaction is our number one goal. There is no time limit that unused items in their original condition may be returned for an exchange or a refund. To return an item, box it up and complete our easy returns process, which includes free return shipping. You will have the ability to select a refund or exchange during the process. Once the returns process is completed, a pre-paid shipping label will be emailed to you. All returns are processed the same day we receive them and remember, we're here for you from click to hit!