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We ordered the wrong size bat online. When we called to remedy our mistake 45 minutes later, we were told that it was too late. The order had already been processed. We were to wait to receive the size bat we didn't want and ship it back. Customer service called us back at home again and said they had fixed the transaction and were sending the bat in the size we needed. We appreciated their perseverance in the situation. Sometimes consumers feel as though 'service' doesn't really exist anymore, but your customer service proved that it does. Thank you.
I received the bat sooner than I expected which was a nice surprise.
We've ordered from justbats.com twice - early spring ordered a H2 Hybrid. It was misdelivered by Fed-Ex, but when I called Just Bats to tell them, they were willing to ship another overnight on my word that I would return the first bat if it ever showed up. I was impressed with that! By the way, Fed Ex found the bat and delivered it the next day. Just today - bat #2 arrived - a Baum Bat for summer wood league. We ordered on Saturday of Memorial Day weekend and it arrived Tuesday at noon. Quick for a holiday weekend! We will definitely order from Just Bats again.
Just wanted to drop you a line to let you know that your customer service, delivery time, and prices are unbelievable. I received my girls bat a whole day ahead of time, plus your price on this bat was at least $50.00 cheaper than any other website I looked at. You have earned my business, as I will be buying another bat for my youngest daughter. I will tell other people to try justbats.com before they try another website.
Just fantastic that I can order a bat at 3pm and receive it the next day and that was with your free ground service shipping. Your prices are better than anyone else in the industry. From now on, I will purchase all of my bats through you. Thank you very much.
Thank you we recieved bats 3 days after ordering.
I ordered two bats at two different times and received them both before the expected delivery. Thanks!
I have used justbats.com for 2 years now and every order has exceeded my expectations. Free shipping & I get it next day in Oklahoma every time. I also used JustBallGloves for the first time and received the same great customer service.
Great service! I ordered the wrong size bat. I called in and it was corrected and the right bat was shipped on time.
I purchased a wooden bat. When it arrived it had a crack in the barrel. I was disappointed and called justbats. I had a replacement bat in three days. I would buy again. Thanks, Doug