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Damon in customer service was absolutely fantastic. My son's bat was deemed illegal by the PONY league and he broke another teammates bat making it to the the PONY World Series. Leaving in 2 days for California from Ohio he did everything he could to make sure the bat would be shipped to their hotel in time to make the series- and be tested legal. (I will provide an update if UPS drops the ball). He even told me to confirm with the hotel to make sure they accept packages and if they would hold it if it arrived before they did. I have bought bats here before but now will NEVER buy a bat anywhere else. Money can not replace customer service and Damon just made a customer for life. I sincerely thank you.
I am a prior customer. Bat came only after 2 days. And my sons face lit-up. He was so excited and couldn't wait to use it.
The bat was easy to order on-line. The delivery was very prompt (and certainly exceeded my expectations). When I compared on-line prices for the bat, your price was very competitive. Keep up the good work. I have already recommended your site to a couple of people.
Delivery speed, quality, and product lines, great job!
This was a great experience! The bat was for my 12 year old daughter's birthday. We decided late to get a bat and didn't think we'd have it in time. The website said 5 days and we got it in 2 which was in time for her party! We didn't know what size to order so used the online questionaire and ordered what it said and it is perfect! The first time she used it she was hitting better than she ever had before! Don't know if it's the bat, having the right size, confidence in just having a new bat, or what it is, but it doesn't matter becuase she loves it! Thanks!
The delivery was actually much faster than I had anticipated!
The site was easy for my son to navigate. The checkout process was simple as well. After I'd completed the order, I realized I wanted a different shipping method, I called & the customer service rep made the adjustment with no issue whatsoever! Overall, it was the most pleasant online shopping experience I've had to date!
We have used your company many times in the past, because I know I will ALWAYS find the bat I'm looking for at the best price.
Delivery was Great! I got my bats in 3 days, hard to complain about that. Love the site, the prices and the service!!!
I just wanted you to know that I was very impresed with the customer service I received regarding this order. One bat on the original order was incorrect and not only did you get the order corrected with a replacement, but that replacement arrived the very next day. That was impressive!! I have purchased bats for my son from your site in the past and have advised others of your large selection (is there a bat on the market you dont carry?) Adding your handling of this order to my existing endorsement of your site to others, will surely benefit you in this area. Good service sells!
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