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    I ordered a bat from your website and stated that I wanted shipping within 5 days. I was pleasantly surprised when it came in 3. I opened the package and took off the cellophane to discover that the bat had a dent in the side. I called your company and talk to a service representative, he asked if the box had been damaged and I told him no, he said that he would overnight a new bat to me and asked me to package up the dented one and write on it to be returned. I then noticed that the box did have a slice in the side that corresponded to the dent in the bat. The reason that I am writing to you is to let you know that I was treated wonderfully and I felt that this service should not go unrecognized. I am thoroughly pleased with your company, and your website and the way you handled my complaint. I expect that I will order from your website again, and you can be assured that I will tell all my friends about the courteous and prompt service I received. Thank you very much for having such high standards in your business. It was wonderful to work with your company.

    - Terri, Madison, WI
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