Every Monday we’d like you to meet someone new around here at JustBats.com. Get to know us a little better! Meet Derek! Derek is the Contact Center Coordinator and he makes sure you get awesome answers to your questions online! Here is what makes Derek tick.
1. How long have you worked here at JustBats.com?
I’ve been working at JustBats.Com since February, 2012
2. What are some of your responsibilities as Contact Center Coordinator?
I manage the customer service team that handles online customer communications. That includes the customer’s Q&A’s, our Live Chat feature, customer emails and product reviews. Most recently I’ve been working with the rest of the Contact Center Management Team revamping the training program for newly hired Customer Service Representatives.
3. What do you enjoy most about the Contact Center at JustBats.com?
Life in the Contact Center changes on a daily basis. That variety is what keeps things fresh and interesting. I also get to work with a great management team and CSRs.
4. What’s your favorite memory since working at JustBats.com?
In the office, I’d say completing the new hire training. It was a group effort that took a lot of time and it’s satisfying to finally be training new CSRs soon. Outside of the office, I’d say it was winning my heat in the 400M Corporate Challenge track meat. I chased down the leader on the home stretch and passed him just as we reached the finish line while all my teammates were there cheering me on.
5. What do you enjoy doing outside of work?
I enjoy Kansas City sports teams, the Kansas Jayhawks, fishing and camping, grilling, CrossFit and traveling to see friends and family.
6. Any advice for people coming in to your line of work?
Be truthful with yourself about your desire to help people. Our main goal in the Contact Center is to help customers and this can be challenging at times. If you aren’t a people person and not truly interested in helping the customer, than the Contact Center is probably not the ideal place for you.
7. What gets you laughing the hardest?
Nothing gets me laughing harder than hanging around with my buddies that I’ve known since 3rd grade. We’ve lived through each others ups and downs, know all the skeletons in the closet and exactly what to say to crack each other up.
8. What’s your favorite sport and team?
I love the Royals and Chiefs, but nothing gets my competitiveness fired up like the Kansas Jayhawks. Rock Chalk!