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03/02/2012

Changes in the Contact Center

Changes in the Contact Center

After a very thorough search to find our new Contact Center Supervisor, we chose JustBats.com's very own Brett Olson. Brett has been at JustBats.com for almost 2 years as a CSR and an Order Processor, now he will be overseeing one of the largest departments in the company. Congratulations to Brett!

As I stated in the previous paragraph, our search for the new Contact Center Supervisor was a long and very beneficial search. Brian Kearns and Brittanie Koeneman did a fantastic job of narrowing our search down to some great candidates from about 160 applicants. All of the finalists were great and were definite fits in our company. Because we had 2 other very high quality candidates, we decided to bring both of them onboard to join the JustBats.com Team. We hired both as Contact Center Coordinators, and each will have an area of specialization within their role. Both will intensively train as CSRs over the next few months so they can learn the "ins & outs" of the department.

Introducing the newest members of the Contact Center and the JustBats.com Team:

Derek Hall
Derek is a University of Kansas graduate who recently came back to the Kansas City area from Maine where he was a Manager for the family business. Derek possesses strong written communication skills and we feel his area of specialization will be in our Electronic Communication (Live Chat, Email, QA, Social Media) division in the Contact Center.

Austin Hall
Austin is a University of Missouri graduate and is no stranger to the sports world as he has held various positions with the Missouri Tigers football team, the Kansas City Chiefs, and as a grounds crew member for the Kansas City Royals. Austin has great personal skills and has been involved in customer service in almost every job he has held. We see Austin as a great addition and someone who would be a phone specialist, along with overseeing other Contact Center functions.

There is no doubt we made some key free agent acquisitions recently to bolster an already strong Contact Center Team. For all of you MU & KU fans out there, we made sure to hire one fan of each to cancel them out so one side didn't get the upper hand in the ongoing office rivalry. Lets just hope that Austin is up to the challenge and won't turn and run the other way like the Tigers did going to the SEC.

Here is one last cool little fact to end on. One of the two new hires actually found JustBats.com through our Best Places to Work in Kansas City nomination in the Kansas City Biz Journal.

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