After a very thorough search to find our new Contact Center Supervisor, we chose JustBats.com's very own Brett Olson. Brett has been at JustBats.com for almost 2 years as a CSR and an Order Processor, now he will be overseeing one of the largest departments in the company. Congratulations to Brett!
As I stated in the previous paragraph, our search for the new Contact Center Supervisor was a long and very beneficial search. Brian Kearns and Brittanie Koeneman did a fantastic job of narrowing our search down to some great candidates from about 160 applicants. All of the finalists were great and were definite fits in our company. Because we had 2 other very high quality candidates, we decided to bring both of them onboard to join the JustBats.com Team. We hired both as Contact Center Coordinators, and each will have an area of specialization within their role. Both will intensively train as CSRs over the next few months so they can learn the "ins & outs" of the department.
Introducing the newest members of the Contact Center and the JustBats.com Team:
There is no doubt we made some key free agent acquisitions recently to bolster an already strong Contact Center Team. For all of you MU & KU fans out there, we made sure to hire one fan of each to cancel them out so one side didn't get the upper hand in the ongoing office rivalry. Lets just hope that Austin is up to the challenge and won't turn and run the other way like the Tigers did going to the SEC.