How do I know my order has been placed?
When you complete your order online, an order number will be displayed. We will also email you an order confirmation minutes after you complete your order. This email will have the order number for your reference and confirm the product you ordered. Please note you will receive a second email from us once the item(s) have been shipped from our warehouse. The second email will contain your tracking number and will be sent around 9pm CST the day you place your order.
How can I check the status of my order?
You can check the status of an order once you have received an email from us with a UPS tracking code. You will receive your tracking number via email after 9pm CST the day of your order. If you do not have an email address, or have lost the tracking number please send an email to support@justbats.com or call us at 1-866-321-2287 (BATS) and we will track your package for you.
I’ve lost my receipt and need one for warranty purposes. Do you have a copy of my receipt?
Yes. Just send us an email requesting a copy: support@justbats.com or call us directly: 1-866-321-BATS (2287).
When should I expect my order to be delivered?
All packages will be DELIVERED within 5 business days from the time of your order when no special shipping options are chosen. We ship from Kansas City, Missouri right in the heart of the United States. Because of our central location, over eighty percent of the addresses in the United States will be delivered within three business days when the free shipping option is chosen. For more on shipping, see Shipping & Delivery Information.
Do you accept Purchase Orders?
Yes. We accept purchase orders from accredited educational institutions. Please fax all purchase orders to 816-587-6611.
Can I cancel an order after it has been submitted?
Yes, you can cancel an order for any reason at any time. If an order has already shipped you may return it at any time, for any reason, for a full refund or exchange. All returned items must be in original unused condition and still have the wrapper on. For more on returns, see Return Policy.
Do I need to call and get an RA Number to return an item?
You do not need to call for a RA Number. Your complete satisfaction is our number goal. There is no time limit that unused items in their original condition may be returned for exchange or refund. To return an item, just box it up and send it back with a note letting us know if you would like a refund or exchange. When sending an item back, we cannot be responsible for lost or misdirected returns, so for your protection, please insure all returns and send them to:
Returns
10800 North Pomona Avenue
Kansas City, Mo. 64153
All returns are processed within one hour of us receiving them. Return shipping charges are the customer’s obligation unless the product was shipped wrong due to our error. If we made a shipping error, please [contact us]. We will have a carrier come over to your residence or business to pick up the product we sent in error, and we will immediately overnight the correct item to you free of charge.
Do you have a printed catalog?
We do not offer a printed catalog. All of our products and order information is available on our web site and you may place orders by telephone if you prefer 24/7 at 1-866-321-BATS (2287).
Can I order COD?
Yes. Please phone in your COD order toll free to: 1-866-321-BATS. An additional charge of $10.00 will apply. All COD orders must be paid with a money order or cashiers check.
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses via the United States Postal Service with no shipping charges. Estimated delivery for APO/FPO packages is 2-6 weeks. All APO/FPO packages are subject for approval based on shipping restrictions, for example, package weight and package dimensions. For more information regarding USPS APO/FPO please contact the United States Postal Service at 800-275-8777 or www.usps.com
Here are a few links that provides helpful information:
APO/FPO Address Tips
APO/FPO FAQ’s
Do you charge sales tax?
We are required to charge sales tax in the state where our office is located: (Missouri) For more on our shipping policies, see Shipping & Delivery Information.
Do you ship outside the United States?
No. Due to manufacturers restrictions on shipping, taxes, and tracking issues, we can not ship outside of the United States.
Is there an extra charge for Alaska and Hawaii orders?
No. UPS now offers a ground shipment to Alaska and Hawaii. Standard ground delivery time to Alaska and Hawaii is 5 business days.
If I order a Pre-Book item, when will my card be charged?
When ordering pre-book items, your card will not be charged until the item is shipped out.
When searching for bats by size, what do the negative numbers indicate?
The negative numbers under the bat size categories are the length to weight ratio. This means if you take the length of the bat you are searching for (e.g. 32 inches) and the size it comes in (e.g. -8), your bat would weigh 24 ounces. The length subtracted by the negative number will give the weight of the bat.
