Tag Archives: customers

Reader Feedback

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As JustBats.com enters the new year and we begin preparing for your upcoming season, we want to take a step back and thank you for reading our blog each week. We’d also like to request that you take a minute and provide us your feedback on how we’re doing and thoughts regarding the information we’re providing you on a regular basis.

Do you think that we’re:

  • Giving you useful information on new bats?
  • Providing content that is interesting and relevant to you?
  • Doing a great job and shouldn’t change a thing?
  • Striking out and need to start over from scratch?
  • Other thoughts?

This is your opportunity to make the JustBats.com blog exactly what you want it to be. In fact, if you think you can write a better blog post, give it a shot! Send us your bat review to blog@justbats.com with pictures or video and we’ll consider using it. We’ll also give you a $300 JustBats.com gift card if your submission is chosen. So don’t hold back. Tell us what you want to see and we’ll continue to do our best to write the best baseball bat blog on the web!

Testimonials!

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Check out these videos from awesome JustBats.com customers showing off their new bats they purchased. Thanks for the shout outs!

This is from 32WRyan and it features the 2011 Marucci BBCOR -3 Bat.

This video is from 34haugland and he is using the DeMarini VooDoo

This is from NikkiBatBat and he is unboxing the 2012 DeMarini CF5

Interested in any of these bats? Come grab one today from JustBats.com

JustBats.com Contest Winners

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Hey, want to know what it takes to win a JustBats.com gift card from our video/photo contest? Check out these latest winners below for some inspiration! Also check out our contest page for more info on how to enter! Keep checking back because we will be posting photos and videos pretty often.

Photo Winner


Dave Oeschger
Video Winner

Charles Taninecz

JustBats.com Contest Winners

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Hey, want to know what it takes to win a JustBats.com gift card from our video/photo contest? Check out these latest winners below for some inspiration! Also check out our contest page for more info on how to enter! Keep checking back because we will be posting photos and videos pretty often.

Photo Winner


Brian Krantz

More Epic Customer Action Videos!

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Hey baseball and softball players, we have some gift cards we’d love to give you in return for action shots! We have a contest going on right now that’s super easy to do. All you need is a phone with a camera! All you have to do is send us either a video or photo of yourself using your awesome bat and someone at JustBats.com will pick from the best ones, and we’ll even use it on our website. For more information on the contest check out the JustBats.com Contest page and also check out some of the awesome videos we have received below.

STELLAService Approves JustBats.com

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Yesterday JustBats.com was honored to be featured on Happy Customer which is an online publication written by Stella Service. Stella Service is an online resource that guides consumers to websites that are noted for having the best customer service. JustBats.com is constantly looking for ways to make sure our customers are taken care of and have a great experience when shopping with us, so it’s great to be noticed for that effort. Keeping customers happy is and should be the number one priority in any business. We are glad there is a resource like Stella Service to help find those outstanding companies, and we are flattered to be one them. Check out the article here -

For JustBats.com, Grand Slam Service Brings Fans to the Park

JustBats.com Department Of The Month: Customer Service Representatives And Order Processors

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Every month we would like to introduce you to a department at JustBats.com. Each department around here plays a key role in making sure everything runs smoothly and you get your bats in a timely manner, while having a great experience shopping with us. Meet the Customer Service and Order Processing team, this department makes sure that all the orders are processed correctly and are the front line for questions, concerns and any issues customers may have.

1. Tell us a little bit about the Customer Service team.
The Customer Service team is made up of about 22 people that are here to help the customer out with anything. This team is made up of a group of people that get along with each other and that have a lot of the same hobbies so they are able to bond outside of work.
2. What kind of responsibilities does each person in Customer Service and Order Processing take on everyday?
The CSRs answer every phone call, chat, e-mail, and Q&A in a timely manner and help with anything the customer needs. The Order Processor helps with inventory, updating orders and canceling orders.
3. Are there any major challenges you and the team face daily, weekly or even monthly in the Customer Service department?
Rule changes are something that is happening all the time. We are always online and talking with our vendors finding out the newest rules and looking to see if any rule changes are coming down the line.
4. What would you say you look for the most in someone wanting to become a CSR?
Someone that is able to help the customer out with any questions and able to go above and beyond the customer’s expectations. We are also looking for someone that will fit the culture that we have in the contact center.
5. We all know with work there has to be some play, tell us about some of the perks of being in the Customer Service Department.
Being able to work with people you get along with, rechargeable headsets, and playing the live version of Draw Something (also known as Pictionary)
6. What are some of the ways JustBats.com goes above and beyond to keep our customers happy? 
There is nothing we won’t do for the customer to make their experience with us the best experience that they have had while purchasing products online.
7. What is the best part about being a CSR at JustBats.com?
Being able to help the customer with anything they need and knowing there is nothing we won’t do to help the customer out.

Customer Shout Outs!

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Everyday at JustBats.com we receive tons of awesome shout outs from our customers. Here are a few that stood out that we wanted to share with everyone!

I have ordered 2 bats from this store after doing research for my softball team. I love the information, the quality and quick service this company offers. Thank you!

Daniel - Atlanta, GA

The bat arrived promptly as promised. Just in time for my daughter to get a long double on Sunday. Looking forward to shopping at JustBats.com in the future.

Genny - Simi Valley, CA

Selection, price and shipping. Bats arrived before the estimated date. I have purchased bats from JustBats before and have had excellent service and delivery, that is why I return to your site.

Brent - Corpus Christi, TX

An Easy to use and informative website, great selection of bats, great prices, sturdy packaging and fast shipping. Add to that the customer service that responds quickly to both, changes on orders and product questions. And you have a company that I have no reservations whatsoever in recommending to anyone shopping for a bat. JustBats.com does it right!!!

Bill - Santa Clara, CA

The fact that you always seem to have the products in stock that I’m looking for, and you send it quickly.

James - Medford, NJ

Excellent service. I’m very impressed with your business. Your website allows me to make an informed purchase after reading about a bat’s specifications, price, and customer reviews. I can know what’s in stock and when I’ll get it. Nice job.

Christopher - El Segundo, CA

Have you had an awesome experience with JustBats.com? We’d love to hear about it, feel free to drop us a line, email us at support@justbats.com, comment on the blog or Facebook or send us some tweets from Twitter. Thanks to all our customers, we hope we continue to make your bat buying experience one to remember!

JustBats.com/Mobile

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So it’s been a couple months since the new re-design of the JustBats.com mobile site and things are looking great. We have increased traffic and increased the time users are spending on our site, which has helped improve our conversion rate. We have had a lot of good feedback from our users expressing to us how fast and and easy it is to use the mobile site, one of the main reasons that the site is so fast is that we are not using any kind of javascript framework, we are just using good old fashion vanilla javascript. One of the harder features to implement, which we have had a lot of success with, is our new three step checkout process. This feature has proven that users have an easier time ordering when the checkout process is divided up into simple, easily explained steps. Another great feature of the mobile site is on the front page, that feature is the new banner rotator that cycles through some of the great banner ad work that is developed in house here at JustBats.com. One of my favorite features of the mobile site is the the streamline feel of the site, the whole process of ordering a product has been simplified for the user to make it that much easier to order a bat from your favorite site, JustBats.com. As usual we will not stop here when it comes to developing the best user first mobile ecommerce experience, we are always trying to find ways to improve our users’ experience. On that note I turn to our loyal JustBats.com audience and I ask you what are you looking for in our mobile site? Is there a feature you would like to see added, maybe videos or a way to compare products or maybe image zooming. The more feedback we get from you the better the mobile site will be.