Tag Archives: CSR

Top 5 Questions For JustBats.com

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Working in the call center for the past 2 years, I have experience answering all kinds of questions.  We have had questions ranging from the bats and gloves that we sell online to the weather patterns in central Florida.  When picking up the phone, you never know what is going to be coming your way, but you are always ready to help the customer out with what they need.  While talking with the other contact center representatives, these are the top five questions that we are asked. –Brett O. (Contact Center Supervisor)

1. Is this bat that is shown on your website in stock?
Every bat that we show on JustBats.com is in stock.  We only show what we have in stock and ready to ship that day.
2. What is the best bat on the market?
This is a great opportunity to look over our Bat Reviews section.  These reviews are updated daily and come from the customer.  Every bat that we carry comes with its own reviews under the picture of the bat or on the Bat Reviews tab located at the top of each page.
3. Does this bat have a warranty?
Most of the bats purchased through JustBats.com have a 1 year warranty with the manufacturer.  If anything happens with the bat within that year, you are able to send the bat back to the manufacturer and they will be able to send you a replacement.
4. What is the shipping deadline?
All orders placed Monday-Friday before 8:00pm Central Standard Time, will be sent out that night. When ordering on Saturday, all orders placed before 4:00pm Central Standard Time will be sent out that day.
5. What are the similarities for these 2 bats?
We have an awesome tool on JustBats.com that makes this very easy to do.  When placing your cursor over the picture of the bat, you are able to either compare bat or do a quick view of the bat.  Your are able to compare up to 4 bats at a time.  When comparing bats, you are able to highlight the similarities of each bat.

These are some of the hundreds of questions that we get asked daily.  If you have any certain questions that you would like to ask, please do not hesitate to call, email, chat or submit a QA to our JustBats.com Customer Experience Team!

Call: 1-866-321-2287
Email: support@justbats.com

Changes in the Contact Center

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After a very thorough search to find our new Contact Center Supervisor, we chose JustBats.com’s very own Brett Olson. Brett has been at JustBats.com for almost 2 years as a CSR and an Order Processor, now he will be overseeing one of the largest departments in the company. Congratulations to Brett!

As I stated in the previous paragraph, our search for the new Contact Center Supervisor was a long and very beneficial search. Brian Kearns and Brittanie Koeneman did a fantastic job of narrowing our search down to some great candidates from about 160 applicants. All of the finalists were great and were definite fits in our company. Because we had 2 other very high quality candidates, we decided to bring both of them onboard to join the JustBats.com Team. We hired both as Contact Center Coordinators, and each will have an area of specialization within their role. Both will intensively train as CSRs over the next few months so they can learn the “ins & outs” of the department.

Introducing the newest members of the Contact Center and the JustBats.com Team:

Derek Hall
Derek is a University of Kansas graduate who recently came back to the Kansas City area from Maine where he was a Manager for the family business. Derek possesses strong written communication skills and we feel his area of specialization will be in our Electronic Communication (Live Chat, Email, QA, Social Media) division in the Contact Center.

Austin Hall
Austin is a University of Missouri graduate and is no stranger to the sports world as he has held various positions with the Missouri Tigers football team, the Kansas City Chiefs, and as a grounds crew member for the Kansas City Royals. Austin has great personal skills and has been involved in customer service in almost every job he has held. We see Austin as a great addition and someone who would be a phone specialist, along with overseeing other Contact Center functions.

There is no doubt we made some key free agent acquisitions recently to bolster an already strong Contact Center Team. For all of you MU & KU fans out there, we made sure to hire one fan of each to cancel them out so one side didn’t get the upper hand in the ongoing office rivalry. Lets just hope that Austin is up to the challenge and won’t turn and run the other way like the Tigers did going to the SEC.

Here is one last cool little fact to end on. One of the two new hires actually found JustBats.com through our Best Places to Work in Kansas City nomination in the Kansas City Biz Journal.