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Easton -12 Bat Reviews

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    I just want to say THANK YOU to JustBats.com and Clint whom I spoke with on Saturday to place our order. It has been an incredible pleasure to do business with you. I had ordered the same bat from another online company and waited almost 3 weeks, numerous messages (voice and web mail) but, never could we talk to anyone much less get an update on our order and the tracking number was bogus. It has been a mess to make a very long story short and the worst part was an 8 year old little boy running to the porch everyday to check if his bat had arrived. When I called and spoke with Clint, Saturday, it was such an AWESOME experience. He made me feel important and valued. I sent a letter to the manager and President of the other company expressing my disappointment in the level of service I received from them and included the following about my experience with your company:"I do want you to know we will have the Easton Havoc 27/14 in our possession tomorrow (Tuesday 5/9/06 as another company I contacted on Saturday, 5/6/06, was very happy to have our business.It was amazing when I called them, on a Saturday, a representative PROMPTLY answered the phone and made me, the customer, feel special.I mean I actually spoke to a human being. I was not lost in the never ending circle I experienced with XXXXXXX's phone system. When I explained our 8 year old had been waiting on this bat for some time and how I was willing to pay extra to expedite the shipping time, I was told that would NOT be necessary as we would probably have the bat by Tuesday or Wednesday, even with free shipping.I received a real tracking number today showing that my order would be received on 5/9/06. WOW...I was blown away by how www.JustBats.com does such an awesome job.They really exemplify the meaning of "Customer Service"." I am sure we will have a great relationship in the future because of the kindness, care and understanding Clint demonstrated during his interaction with me.We all know how quickly poor customer service stories are spread and I am a trainer for an international telecommunications company. I come in contact with alot of people focused on Customer Service not to mention people we know through the baseball community, church, neighbors etc. I will personally spread the word of the GREAT service I received from JustBats.com. It has truly been a FABULOUS experience. I hope a ton of business comes your way... Thank you, thank you and thank you! The best part is, our son has a game tonight and how his face lit up when I told him the bat would for sure be here today!!! It was a real joy to see how this made him so happy. This was much better than the tears of disappointment.Thank you again.

    - Victoria, Edmond, OK
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